We just completed a painstaking process of assisting a multitude of clients update their communications software to a version that supports TLS 1.2, due to an impending deadline. We were hit smack in the face by the reality that most companies don’t continue to invest in IT as a core business philosophy, rather they wait until they’re forced to make a change.
Some will say that 2020 was an absolute dumpster fire, but I say that it was a valuable learning experience. What I saw and learned is companies that lead do so by action, thinking outside the box, and leveraging technology to automate, connect, and transform. Successful companies didn’t wait for the pandemic to worsen in the spring before they assessed the likely impact, rather they crafted plans to adapt to the coming tide, and flawlessly executed those plans to emerge from round 1 a winner. Now we’re in the midst of another (and much worse) wave and see that things are going to get worse before they get better. Are you among the successful companies, now built to withstand this newest onslaught?
Photo credit: Eli Christman. Long before the crisis the world finds itself in now, the hospitality industry and really most service industries in general, seemed to have forgotten that the term “customer service” actually means “to serve the needs of the customer." Service providers and customers alike had forgotten that we’re all human, and thus everyone became a mere number.
Photo credit: Olgierd Rudak. The ability for your business to pivot, be flexible and adaptable with your business model, and embrace technology will be keys not only to surviving the current crisis, but for thriving in the future and crisis-proofing your business.
Brick-and-mortar companies whose model is showing-up-to-shop, showing-up-to-eat, or reporting-to-an-office are all being faced with the survival challenge of a lifetime. Some are adopting hastily-crafted plans for delivery, curb-side pickup or online ecommerce, and then