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Barnes & Noble Gains EDI Visibility and Further Enhances Vendor Relations with Syncrofy

Fri, May 22, 2020 @ 08:30 AM / by Shandra Locken

Reprinted with permission from CoEnterprise. Barnes & Noble Education, Inc. (NYSE: BNED), one of the largest contract operators
of physical and virtual bookstores for higher education and K-12 institutions across the United States, one of the largest textbook wholesalers, and a leading provider of digital education services, enhances the academic and social purpose of educational institutions. Through its Barnes & Noble College and MBS subsidiaries, Barnes & Noble Education operates 1,495 physical and virtual bookstores and serves more than 6 million students, delivering essential educational content and tools within a dynamic retail environment.

Approximately 70% off Barnes & Noble College’s general merchandising business
relies on EDI (Electronic Data Interchange) transactions, from purchase orders and
invoices to tracking inventory in its bookstores. Given the amount of data processed
on a monthly basis, the internal EDI team invested significant resources manually
extracting business insights from those transactions.

The Business Challenge

The EDI team sought an automated solution to more rapidly data mine documents
and data in order to identify any potential challenges in real time.

According to Joe Gavin, EDI Manager at Barnes & Noble College, “We needed a way to
improve transparency in the Ordering, Shipping, Inventory, and Invoice processes that
would allow all our colleagues to view specific supply chain data in context with the
other business units.”

Shortly thereafter, Barnes & Noble College brought in a consultant to determine
what could be done to help and they began searching for an EDI visibility tool. They
identified three potential solutions, including Syncrofy.

Why Syncrofy?

Ultimately, it was Syncrofy’s simplified visibility tools and capacity to search thousands
of transactions a month that helped streamline processes for the EDI team at Barnes
& Noble College.

The Syncrofy Timeline and Exceptions features set Syncrofy apart for the Barnes &
Noble College team. According to Mary Foti, EDI and B2Bi Analyst at Barnes and Noble
College, “Timeline provides us a visual representation of the lifecycle of a document
and Exceptions allow us to proactively monitor for inconsistencies within the data and
receive alerts so we can fix the problem.”

Measurable Results

With Syncrofy, Barnes & Noble College can now easily and quickly identify and correct
data discrepancies, if any, saving the company time and money.

“With Syncrofy,” said Foti, “finding discrepancies, if they occur, so quickly is a gamechanger for our company and our business partners.”

“It completely eliminates the ‘noise’ and any confusion surrounding our data. In a word, with Syncrofy, managing EDI data has become easy.” - David Brezee, Chief Technology Officer, Barnes & Noble College.

Syncrofy’s ease-of-use also helped the EDI team on-board new departments
throughout the company into the app to enable self-service queries for its business
users. This reduction in time spent searching for data has also helped Barnes & Noble
College further enhance vendor relations while improving visibility at all levels of its
business. Now, both external partners and internal team members across disciplines
(whether it is EDI, Accounts Payable, General Merchandising, or others) can find the
exact information they need when they need it.

“Syncrofy allows us to further strengthen relationships with our vendors because we
can track everything and identify any patterns or potential challenges,” said Gavin.
“We can also troubleshoot our own EDI translation process and make any necessary
changes that allow documents to flow smoothly through the pipeline so product
reaches the stores on a timely basis. After implementing Syncrofy, the EDI team
spends less than 5% of their time searching for the right data. Syncrofy is a tool we
rely on every day,” said Gavin. “It really helps us see the flow of the business and gives
us complete visibility into every aspect of our organization.”

Topics: EDI, business processes, data management, Syncrofy

Shandra Locken

Written by Shandra Locken

Shandra is the Director of Business Development for GraceBlood LLC.

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