Photo credit: Eli Christman. Long before the crisis the world finds itself in now, the hospitality industry and really most service industries in general, seemed to have forgotten that the term “customer service” actually means “to serve the needs of the customer." Service providers and customers alike had forgotten that we’re all human, and thus everyone became a mere number.
Photo credit: Olgierd Rudak. The ability for your business to pivot, be flexible and adaptable with your business model, and embrace technology will be keys not only to surviving the current crisis, but for thriving in the future and crisis-proofing your business.
Brick-and-mortar companies whose model is showing-up-to-shop, showing-up-to-eat, or reporting-to-an-office are all being faced with the survival challenge of a lifetime. Some are adopting hastily-crafted plans for delivery, curb-side pickup or online ecommerce, and then
Photo appears courtesy of University of the Fraser Valley. Millions of people have now found themselves working remotely due to the recent global pandemic. For companies like GraceBlood LLC and the EDI Alliance, this cloud-based, work-from-home model is just business as usual. Often when I tell people that I "work from home" they get this dreamy look in their eyes and say something like, "Wow - you're so lucky." Yes, it does have its perks, but there are some learning curves, too. Read on to learn some best practices and how you can succeed during this unprecedented time.
Loren Data Corp. recognizes that many business are affected by the COVID-19 pandemic. Federal, State and Local governments are coordinating their responses and more information is available daily. To that end, we wanted to make available to everyone financial assistance information and publishings that may apply to your business.