Photo credit: Eli Christman. Long before the crisis the world finds itself in now, the hospitality industry and really most service industries in general, seemed to have forgotten that the term “customer service” actually means “to serve the needs of the customer." Service providers and customers alike had forgotten that we’re all human, and thus everyone became a mere number.
This blog was reprinted with permission by ENAVATE and was written by ENAVATE's Head of Marketing, Patric Timmermans. When leaders of the distribution world gathered earlier this year in Washington, D.C., for the annual National Association of Wholesaler-Distributors (NAW) conference, disruption was the order of the day.