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Customer Service is the New Black

Fri, May 15, 2020 @ 08:30 AM / by Brian Blood posted in customer experience, small business, Covid-19

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Photo credit: Eli Christman.  Long before the crisis the world finds itself in now, the hospitality industry and really most service industries in general, seemed to have forgotten that the term “customer service” actually means “to serve the needs of the customer."  Service providers and customers alike had forgotten that we’re all human, and thus everyone became a mere number.

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Who Survives to Fight Another Day? And Who Survives to Thrive in a New Way?

Fri, May 01, 2020 @ 08:30 AM / by Brian Blood posted in supply chain, technology, automation, small business, Covid-19

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Photo credit: Olgierd Rudak. The ability for your business to pivot, be flexible and adaptable with your business model, and embrace technology will be keys not only to surviving the current crisis, but for thriving in the future and crisis-proofing your business.

Brick-and-mortar companies whose model is showing-up-to-shop, showing-up-to-eat, or reporting-to-an-office are all being faced with the survival challenge of a lifetime.  Some are adopting hastily-crafted plans for delivery, curb-side pickup or online ecommerce, and then

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SBA Assistance

Tue, Apr 07, 2020 @ 07:37 PM / by Shandra Locken posted in supply chain, small business, Covid-19

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Photo by Tim Mossholder on Unsplash.  Originally published by and reprinted with permission by our friends at Loren Data.

Loren Data Corp. recognizes that many business are affected by the COVID-19 pandemic.  Federal, State and Local governments are coordinating their responses and more information is available daily.  To that end, we wanted to make available to everyone  financial assistance information and publishings that may apply to your business.

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